GET DEMO

Terms of Service



Trackify
https://trackify.org
Effective Date: January 1, 2026

1. Introduction and Acceptance of Terms

Welcome to Trackify. Trackify is a software-as-a-service (“SaaS”) platform that helps businesses track and analyze leads through deals, attribute revenue to advertising spend, and measure return on investment using AI-powered analytics.

By accessing or using the Service, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you (the “Customer,” “you,” or “your”) and Trackify (“we,” “us,” or “our”). “Service” refers to the Trackify platform, website, APIs, integrations, AI features, and all related tools and functionalities.

2. Description of Service

Trackify provides AI-powered lead tracking, deal attribution, and return-on-ad-spend analytics for businesses. Core functionality includes:

  • Lead tracking and management across connected sources
  • AI-powered attribution of revenue to advertising spend
  • ROI dashboards and analytics reporting
  • Missed lead and broken form detection and alerting
  • Integration with third-party platforms and services (including but not limited to Google services, with over ten supported integrations)
  • Automated email notifications, lead cards, and roll-up reporting

The specific features available to you depend on your subscription plan (see Section 5).

3. Accounts and Registration

To use Trackify, you must create an account and provide accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activity that occurs under your account, whether or not authorized by you
  • Promptly notifying us of any unauthorized access to or use of your account

You may not share your account credentials with third parties. We reserve the right to suspend or terminate accounts that we reasonably believe are being used in violation of these Terms.

4. Acceptable Use

You agree to use Trackify only for lawful business purposes and in compliance with all applicable laws and regulations. You may not:

  • Use the Service to engage in any fraudulent, deceptive, or misleading activity
  • Attempt to reverse-engineer, decompile, or disassemble any part of the Service
  • Interfere with or disrupt the integrity or performance of the Service or its infrastructure
  • Access or attempt to access another user’s account or data without authorization
  • Use the Service to collect, store, or process data in violation of any applicable privacy or data protection law
  • Resell, sublicense, or redistribute access to the Service unless you are on an Agency/Pro plan that explicitly permits it
  • Use automated scripts, bots, or crawlers to access the Service outside of our documented APIs

5. Subscription Plans and Billing

5.1 Plans

Trackify offers multiple subscription tiers — including Starter, Growth, and Agency/Pro plans — with varying feature sets, lead source limits, and pricing. For current plan details, features, and pricing, please visit our pricing page at https://trackify.org. Custom plans may be available for agencies and larger organizations by contacting us directly.

5.2 Billing and Payment

Subscriptions are billed on a recurring basis (monthly or as otherwise agreed). There are no setup fees, hidden costs, or long-term contracts unless separately negotiated under an Agency/Pro agreement. All fees are stated in the currency indicated at the time of purchase and are non-refundable except as required by applicable law.

You are responsible for providing a valid payment method. If payment fails, we may suspend access to the Service until the outstanding balance is resolved.

5.3 Price Changes

We reserve the right to change pricing with at least thirty (30) days’ written notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes in detail what data we collect, how we use it, who we share it with, and what rights you have. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

6.1 Data Ownership

You retain ownership of all data you submit to or generate through the Service (“Customer Data”). By using Trackify, you grant us a limited, non-exclusive license to use, process, and store Customer Data solely to provide and improve the Service.

6.2 Your Responsibilities

You represent and warrant that you have all necessary rights, consents, and authority to submit data to Trackify, including any data about your end-users. You are solely responsible for ensuring your use of the Service complies with all applicable data protection and privacy laws in your jurisdiction.

7. Third-Party Integrations

Trackify integrates with third-party platforms and APIs, including Google services and other advertising, CRM, and communications tools. Your use of these integrations is subject to the respective terms and policies of those third-party providers. Trackify is not responsible for the availability, accuracy, or practices of any third-party service, and we make no warranties regarding their performance or reliability.

8. AI-Powered Features

Trackify uses artificial intelligence to provide attribution modeling, lead scoring, and analytics insights. While we strive for accuracy, AI-generated outputs are provided as decision-support tools and should not be treated as guaranteed results. You acknowledge that AI models may produce errors and that business decisions made using AI-generated insights are your sole responsibility.

9. Intellectual Property

All rights, title, and interest in the Service — including software, algorithms, AI models, user interface design, documentation, and branding — are and remain the exclusive property of Trackify. Nothing in these Terms grants you any right to use Trackify’s trademarks, logos, or branding without prior written consent.

10. Account Termination and Data Deletion

10.1 Termination by You

You may cancel your subscription at any time by contacting us. Cancellation takes effect at the end of your current billing period, and you will retain access until that date.

10.2 Termination by Us

We may suspend or terminate your account if you breach these Terms, fail to pay fees owed, or if we are required to do so by law. We will make reasonable efforts to provide advance notice except in cases of serious or repeated violations.

10.3 Data Deletion

Upon termination, you may request deletion of your data by contacting us. We will process deletion requests within thirty (30) days, subject to any legal obligations that require us to retain certain information. Once deleted, data cannot be recovered. For full details on data retention and your data rights, see our Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • Trackify shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, data, or business opportunities, arising out of or related to your use of the Service.
  • Our total aggregate liability for any claims arising under or in connection with these Terms shall not exceed the total fees paid by you in the twelve (12) months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Trackify and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, your violation of these Terms, or your violation of any applicable law or third-party right.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Effective Date” at the top of this document and provide reasonable notice of material changes (such as via email or an in-app notification). Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Service.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

15. General Provisions

  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver: Failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Trackify regarding the Service and supersede all prior agreements or understandings.
  • Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations freely.

16. Contact

For questions about these Terms, please contact us using the contact form at https://trackify.org.